RSA 374-F:4-b · Ratepayer Protection

374-F:4-b Ratepayer Protection. –

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I.

Within 60 days of the effective date of this section, the department of energy shall initiate a proceeding to develop rules to allow residential and small commercial customers to choose how they receive communication from competitive electric suppliers and to implement the provisions of this section. Where the department has adopted rules in conformity with this section, complaints to and proceedings before the department shall not be subject to RSA 541-A:29 or RSA 541-A:29-a.

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II.

The department of energy shall enable residential and small commercial customers to compare standard pricing policies and charges and to require competitive electric suppliers to input such information on the department's website. Such information shall be input no less frequently than once per month, unless there is no change in such information.

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III.

The department of energy shall review its website every 2 years and ensure that the site remains an efficient tool for the comparison of pricing policies and charges among competitive electric suppliers.

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IV.

Unless the contract specifies a month-to-month variable rate, no competitive electric supplier shall charge a residential customer a variable rate, including during a contract term or following the expiration of a contract, without first providing written notification in a form approved by the department of energy of the nature of such variable rate 45 days prior to the commencement of the variable rate. The residential customer shall select the method of written notification at the time the contract is signed. Such customer shall have the option to change the method of notification at any time during the contract.

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V.

Competitive electric suppliers shall retain records of any of the notices required in this section for a period of not less than 2 years and shall make such records available to the department of energy upon its request. Source. 2015, 268:1, eff. July 20, 2015. 2018, 279:19, eff. Jan. 1, 2019. 2021, 91:282, eff. July 1, 2021. 2022, 245:28, eff. Aug. 20, 2022. 2025, 294:1, eff. Sept. 30, 2025.

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