Governor and Executive Council Agenda item PDF - 2026-05-20 - agenda 030, 030A

Meeting Date

2026-05-20

Attachment Kind Label

Agenda item PDF

Attachment Relation

primary_meeting_attachment

Agenda Numbers

030, 030A

Agency Names

Department Of Information Technology

Parent Meeting Title

Governor and Executive Council meeting - 2026-05-20

“Innovative technologies today for New Hampshire’s tomorrow. ”

STATE OF NEW HAMPSHIRE

DEPARTMENT OF INFORMATION TECHNOLOGY

27 Hazen Drive | Concord, NH | 03301

Fax: (603) 271-1516 | TDD: (800) 753-2964

doit.nh.gov

Denis Goulet, Commissioner

May 12, 2026

Her Excellency, Governor Kelly A. Ayotte

and the Honorable Executive Council

State House

Concord, New Hampshire 03301

REQUESTED ACTION

Pursuant to RSA 94:6, the Department of Information Technology respectfully requests

authorization to establish a salary of $124,187.00 Salary Grade GG, Step 7 for Ms. Carol Wiater,

Assistant Director of Enterprise Applications, Department of Information Technology, Position

#9U384, effective June 26, 2026, or upon Governor and Council approval, whichever is later.

Funding: 18.68%Federal Funds, 31.97% General Funds, 49.35% Other Funds.

EXPLANATION

Pursuant to RSA 94:1-d Allocations Decisions, an assessment and review of the letter GG allocation for

the unclassified position was conducted, and on January 16, 2024, the Joint Committee on Employee

Classification voted to approve the Salary Grade GG in RSA 94:1-a Salaries Established for the Assistant

Director of Enterprise Applications, Department of Information Technology.

Carol Wiater is an outstanding candidate whose leadership experience, technical expertise, and

dedication to public service directly align with the needs of the Enterprise Applications Assistant

Director role. She brings fifteen years of hands-on experience leading modernization initiatives,

cross-agency projects, and business process improvements within education, local government, federal

service, and nonprofit environments. Her resume demonstrates deep and sustained work across the

public sector, including leadership roles within AmeriCorps, the City and County of Denver, Denver

Public Schools, and multiple community-serving organizations.

Carol’s public-sector leadership includes serving as Deputy Director of Modernization, Acting Chief

Modernization Officer, and Senior Modernization Officer within the AmeriCorps Office of Information

Technology. In these roles, she managed multimillion-dollar technology portfolios, led enterprise

modernization efforts, directed cross-functional teams, and guided executive leadership through

complex systems, policy, and operational reforms.

30A - 5/20/26

“Innovative technologies today for New Hampshire’s tomorrow. ”

Her Excellency, Governor Kelly A. Ayotte

and the Honorable Executive Council

May 12, 2026

Page Two

Her earlier roles in Denver Public Schools and the City and County of Denver further demonstrate her

capability to oversee public programs, administer grants, manage compliance, and strengthen

community partnerships.

Carol successfully completed a rigorous interview process with BRMD managers and DoIT senior

leaders, consistently demonstrating strong organizational alignment, strategic thinking, and a clear

understanding of BRMD’s enterprise application environment. She also brings valuable certifications,

including Prosci Change Management Practitioner and Agile credentials that further support BRMD’s

modernization efforts.

Importantly, the current salary offer represents nearly a 30% reduction from her existing compensation,

reflecting her strong commitment to public service and to advancing the mission of the State of New

Hampshire.

Given her extensive public-sector leadership, technical acumen, and proven success driving

modernization in complex environments, Carol is exceptionally well-suited for the Assistant Director

role and will bring immediate strategic value to BRMD and the State.

Respectfully submitted,

Denis C. Goulet

Commissioner/CIO

DG:dmr

Carol Wiater

SUMMARY OF QUALIFICATIONS

I’m a mission-driven public service leader with fifteen years of experience directing cross-agency initiatives, leading

modernization strategies, managing IT projects, creating partnerships, and executing business process improvements

across education, government, and nonprofit sectors. I have proven success leading high-performing teams, building

learning cultures and change management efforts, strengthening compliance and performance systems, and shaping

strategies that align division, department, and agency goals. I’ve been recognized for translating complex challenges into

actionable solutions, fostering collaboration among diverse stakeholders, streamlining business practices, and leading

initiatives that balance business and technical requirements and strengthen public trust. I connect people, process,

policy, and technology to sustain continuous improvement and empower community impact.

KEY IMPACT HIGHLIGHTS

Championed enterprise modernization & process improvement: Led enterprise-level modernization and business

process improvement, project management, and implementation plans of new grant and volunteer technology systems,

aligning mission, goals, and operational reforms across multiple departments and internal and external stakeholders.

Advanced organizational culture: Built and coached diverse, high-performing teams by modeling emotional intelligence,

solution-oriented thinking, and growth mindset leadership, resulting in measurable gains in performance and retention.

Built cross-sector partnership & expanded stakeholder engagement: Established and sustained partnerships with

cross-sector stakeholders to drive innovation in strategic planning, public service delivery, and community impact.

Elevated organization learning & change management capacity: Institutionalized change management practices across

teams, expanding organizational readiness and standardizing language, tools, and learning across programs. Built and

sustained continuous improvement practices to strengthen business process effectiveness and efficiencies.

PROFESSIONAL EXPERIENCE

Deputy Director, Modernization

AmeriCorps, Office of Information Technology, Modernization Division | Remote | 09/2024-Present

● Lead organizational change and modernization strategy for the agency’s transformation initiatives, including

grant and volunteer management process improvements and technology system modernization.

● Oversee office of 16 staff, multiple concurring projects, schedules, and project budgets of $25M, ensuring

alignment with organizational mission and project, initiative, and strategic goals.

● Directs cross-functional teams, inclusive of project managers, product owners, and subject matter experts,

responsible for program implementation, project governance, workforce coordination, and budget planning to

ensure initiatives align with federal priorities, regulatory requirements, and performance objectives.

● Serve as a strategic advisor to executive leadership, supporting the design and execution of complex technology

modernization initiatives and enterprise reforms that intersect operations, programs, policy, and data.

● Coordinate agency audit, liaison with lines of business, inspector general, and auditor, while being responsive to

requests and leads completion of agency Annual Management Report.

● Partner with cross-functional leaders to embed change management practices into technology adoption,

continuous improvement, and organizational strategic planning through intentional messaging, authentic

stakeholder engagement, and employee empowerment.

● Oversee stakeholder engagement and executive communications to strengthen collaboration with internal

leadership, federal partners, contractors, and community stakeholders.

● Supervise 5+ staff and managers, establishing performance expectations, intentional mentorship, and fostering

development through individualized supervision, onboarding curriculum, and training inventory.

● Represent the office in executive briefings, interagency initiatives, and cross-government working groups

supporting enterprise transformation efforts and externally building credibility and advancing collaboration.

Acting Chief Modernization Officer

AmeriCorps, Modernization Office | Remote | 12/2024–01/2025

● Directed office operations and agency-wide modernization strategy during a leadership transition, guiding

executive decision-making and communication to sustain momentum on key initiatives.

● Oversaw strategic alignment across modernization, enterprise data management, and technology projects,

maintaining clarity of priorities and continued progress.

Senior Modernization Officer

AmeriCorps, Modernization Office| Remote | 01/2022–09/2024

● Led cross-agency planning for modernization initiatives, integrating user feedback and continuous improvement.

● Designed stakeholder engagement plans and tools to capture community voice, improve transparency, and build

accountability across projects.

● Served as Product Owner for the modernized volunteer management system project, driving user-centered

design, prioritized requirements, and product strategy.

● Co-led agency-wide change management learning community, fostering collaboration and shared language.

● Conducted business process research and workflow documentation on 50+ processes alongside subject matter

experts to inform project planning and prioritization.

● Created communication plans and adaptable templates to improve clarity, consistency, and responsiveness.

● Developed employee onboarding and training curriculum, promoting learning, retention, and team growth.

● Participated in market research, acquisition planning, technical evaluation panels, and contract preparations

● Monitored project plans and prepared reports highlighting milestone accomplishments, risks, and mitigations.

Acting Senior Portfolio Manager & Portfolio Manager

AmeriCorps, Office of Regional Operations |Concord, NH/Remote | 09/2019–01/2022

● Led a regional team to refine portfolio management practices and improve grantee services in New England.

● Cultivated new partnerships and expanded projects through community outreach and coaching.

● Strengthened office culture through inclusive team practices and communication strategies.

● Managed a portfolio of 20+ national service grants, providing technical assistance, monitoring, relationship

building, and performance coaching to grantees throughout the award lifecycle.

● Completed grant application and performance and financial reporting reviews for grantees across New England.

● Facilitated training and technical assistance calls to groups of grantees, increasing networks and access to tools.

Community Partnership Program Manager

Denver Public Schools, Extended Learning and Community Schools | Denver, CO | 10/2015–08/2019

● Built and sustained partnerships with 500+ community organizations to expand afterschool and enrichment

programming across Denver. Strengthen relationships between partners, communities, and schools.

● Streamlined partner onboarding, improving safety, operations, and enrichment access for youth and families.

● Designed professional development opportunities and training programs for community partners leading to

quality programming and data informed decisions.

● Increased participation in the Denver Afterschool Program Locator tool and Community Partnership System,

increasing awareness and impact of out of school time programming and school-community partnerships.

Program Administrator & Program Officer

City and County of Denver, Department of Human Services | Denver, CO | 08/2013–10/2015

● Oversaw $600K grant program, ensuring compliance, fiscal accountability, and measurable performance.

● Managed 23 AmeriCorps members and 15 subgrantees, providing supervision, coaching, and monitoring.

● Designed youth development programming focused on job readiness, service learning, and leadership.

Program Team Leader & Field Team Leader

AmeriCorps, National Civilian Community Corps | Denver, CO | 08/2011–08/2013

● Supervised 40 young adults, providing leadership development, project management, and emergency

preparedness. Coordinated logistics, budgets, and outcomes for more than 20 community service projects.

LEADERSHIP & SERVICE

Volunteer/Member

Friends of the Library | Northwood, NH | 2026-Present

● Support the implementation of quality library services through direct service and community engagement

Commissioner & Grant Committee Chair

Serve Colorado, Governor’s Commission on Community Service | Denver, CO | 2015 –2019

● Led state-level grant review process awarding over $3M to community programs. Streamlined grant making

review tools, rubrics, and procedures to enhance transparency and operations.

Colorado Fellow

Education Policy Fellowship Program, Institute for Educational Leadership | Denver, CO |2016-2017

● Engaged in root cause analysis to determine policy solutions for out of school time programming in Colorado.

Practiced clear, concise, written, and verbal communication with legislators and education stakeholders.

CORE SKILLS & COMPETENCIES

Leadership & Strategy: Executive team management, cross-agency alignment and integration, strategic planning, change

leadership, equity-centered decision making, organizational transformation, policy development and implementation

Program, Project & Product Management: Agile project management, product owner, business process improvement,

program evaluation, evidence based practice implementation, performance metrics, dashboards, and reporting

Stakeholder & Partnership Engagement: Coalition building, community and government relations, partnership

development, engagement facilitation, communication and executive briefings

Business Acumen: Budget development, monitoring, and oversight, acquisition planning, procurement strategy,

performance metrics, resource allocation, data analysis, reporting, coordination, annual reporting.

Operations & Continuous Improvement: Business process assessment and refinement, lean training, regulatory

compliance, risk management, policy and procedure development, grants administration,

People Development: Workforce development, supervision, coaching, mentoring, succession planning, emotional

intelligence, learning design, leadership development, performance management, capability building, empowerment

Change Management: communications, readiness assessment, user adoption strategy, change impact evaluation

Technical Proficiency: Microsoft Office Suite, MS Project, MS Planner, Jira, Adobe, MicroStrategy, Teams, SharePoint

EDUCATION

Wheelock College

B.A., Special Education

Metropolitan State University of Denver

Culturally and Linguistically Diverse Education Coursework

CERTIFICATIONS & TRAINING

Prosci Change Management Practitioner Certification, Prosci, 2023

Agile in the Federal Government Master Certificate, Management Concepts, 2022

Grants Management Certificate, Management Concepts 2020

Leadership Challenge Workshop, Leadership Practices Inventory, 2019

Facilitative Leader Training, Schwartz + Associates, 2016